Customer Evaluation Questionnaire      

Do you have active business initiatives to improve :

(Select all that apply)

Return on net assets (RONA) or cash-to-cash cycle

Productivity of assets and / or employees

Customer service and / or perfect order performance

The amount of working capital / inventory turns

Application of Lean / Six Sigma to the Supply Chain (SC)

Responsiveness to demand (become “Demand Driven”)

 

Do you have a candidate Production Process with:

(Select all that apply)

  Continuous / Batch process manufacturing characteristics

“Inverted” BOM – more products than raw materials

Multiple products competing for production capacity

 Significant costs / yield losses for changeovers

Complex configurations and capacity constraints

Solution Alignment Questions - Please select the most appropriate option                    

Improvements in demand forecast accuracy would significantly increase my supply chain performance and add value to my operation’s bottom line.

Strongly Agree

Agree

Disagree

Strongly Disagree

 

Reducing working capital held as inventory is an important goal, but reductions can not negatively impact customer service performance.

Strongly Agree

Agree

Disagree

Strongly Disagree

 

Differentiating between customers and providing them unique levels of supply chain performance is important to our market.

Strongly Agree

Agree

Disagree

Strongly Disagree

A supply chain that can quickly sense changes in demand and respond precisely by adapting production would provide a significant competitive advantage.

Strongly Agree

Agree

Disagree

Strongly Disagree

 

Predicting the financial impact of policy/tactical decisions to effectively balance inventory, service and production costs would be very beneficial.

Strongly Agree

Agree

Disagree

Strongly Disagree

 

Effectively running our production planning and scheduling depends heavily on the expertise of one or two highly experienced individuals.

Strongly Agree

Agree

Disagree

Strongly Disagree

Best in Class Supply Chain performance is an important contributor to our market success and to achieving our targeted business results.

  Strongly Agree

Agree

Disagree

Strongly Disagree

Our company is committed to a data driven decision making process like that used in Six Sigma to achieve Supply Chain improvements.

Strongly Agree

Agree

Disagree

Strongly Disagree

 

Improving the performance of our Sales & Operations Planning would provide significant business value and competitive advantage.

Strongly Agree

Agree

Disagree

Strongly Disagree

  

   Name:                                

   Email:               

   Company:                          Please send me the survey results.   

 www.SherTrack.com           Contact: Greg Schlegel       Phone: (908) 237-9186   email: gschlegel@shertrack.com                    Copyright SherTrack LLC. 2008